Return and Refund Policy – Aubéo

At Aubéo, your satisfaction is our priority. If you are not completely satisfied with your purchase, here are our return conditions:

🕓 Cancellation period

In accordance with current legislation, you have 14 days from receipt of your order to exercise your right of withdrawal and request a return, without having to justify your decision.

📦 Return eligibility conditions

For your return to be accepted, the following conditions must be met:

The product must be unused and in perfect condition, as you received it.

It must be returned in its original packaging (accessories, instructions, etc.).

🔄 Return procedure

Contact us via our [Contact] page to request a return.

Once approved, we will provide you with the return address.

Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

No returns will be accepted without prior request.

💸 Refund

Once the product has been received and inspected:

If the return is approved, a full refund will be made via the original payment method.

The refund may take up to 7 working days to appear in your bank account.

I haven't received my order, what should I do?

Contact us via our form with your order number. We will respond within 24 hours.

❌ Exceptions

Products damaged by the customer or used cannot be refunded.

No returns will be accepted without prior request.